Refund & Return Policy

We want you to be completely satisfied with your purchase from Bed Scot Direct.

Bed Scot Direct is operated by ECOMNEX TRADING LTD.

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

* The item must be unused and in the same condition that you received it
* The product must be in its original packaging
* Proof of purchase is required

To start a return, please contact our customer support team before sending any item back.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

* Custom or made-to-order beds
* Items that have been assembled after delivery
* Mattresses that have been opened or used (for hygiene reasons)

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery.

Please include photos of the issue so we can assess the problem quickly.

We will arrange a replacement, repair, or refund depending on the situation.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Returns must be approved by our team before shipping.

Refunds

Once the returned item is received and inspected:

* Approved refunds will be issued to the original payment method
* Refunds are usually processed within 5–10 business days

Return Address

Returns should only be sent after approval to the following address:

Unit 4, 3 Siding Ln
Glasgow G5 0DZ
United Kingdom

If you have any questions about returns or refunds, please contact us:

Bed Scot Direct
Operated by ECOMNEX TRADING LTD

Email: info@bedscotdirect.co.uk